You've Got Questions? We've Got Answers!

We don’t use any gluten, soy, or GMOs in our recipes, but we do rely on dried egg whites to create a texture and consistency that’s second to none, so no they are not vegan — but they are delicious!

Achoo! While we can’t help you with seasonal allergies, our cookies are soy-free, gluten-free and dairy-free. But we recommend folks with any food allergies review our ingredient list and allergen information here.

You’ll find that we're free from most top allergens. However, our cookies are currently made in a facility that also uses nuts. Some of our future BOOPs may feature nuts as well, so keep this in mind if nuts are a no-go for you!

We also use dried coconut in our cookies, which the FDA considers to be “tree nuts.” Some people with nut allergies can safely consume coconut, but we still want to mention it for those who can’t.

Yep, BOOP cookies are Kosher! Certified by a rabbi and ready to enjoy, our cookies are made for anyone, anytime, anywhere!

Our cookies definitely pass the sniff test from snoots of all species, but we don’t recommend feeding them to your pets. If your pet does sneak a cookie from the jar, be sure to call your vet...especially if your pet is a fish.

Rather than using artificial junk to extend the shelf-life of our cookies, we use a natural preservative (rosemary extract) to ensure each and every BOOP remains fresh for up to 12 months from the date of production! But we’d be surprised if they went uneaten for even 12 hours. ;-)

For the best BOOP experience upon opening, store your cookie in a cool place until it’s ready to be enjoyed. In other words, don’t leave it on the dashboard of your car, in your pants pocket on laundry day, or sandwiched in between two books in your backpack. Treat your BOOP cookie with love, and it will love you back!

In your belly, of course! But if you are generously setting aside a few for your friends and fam, we recommend keeping them wrapped in the original packaging or in an airtight container. This way, they remain perfectly fresh and soft until they’re ready to be enjoyed. 

Need some additional customer support for your specific question? 

Want to learn more about our cookies? Wondering about our return policy? 

We want you to have the best user experience and are always here to help answer customer questions. Send our support team an email at with your contact information and our customer service team will get back to you ASAP.

If you’re reaching out in regard to a previous order, please include your order confirmation number in the email. We look forward to chatting with you and helping you find answers!  

The truth is, when we told our bakers to come up with a recipe for the best soft cookie, they ended up making a batch of total softies. Turns out, a lot of our cookies have separation anxiety and they just refuse to let go of each other. They might not look perfect, but we love them just the same and we hope you do, too!